If the send/receive settings file (SRS file) is damaged in Outlook, it may cause the problem of Outlook rules not working. In such cases, you can try the given solutions to resolve Outlook rules are not working issue. If the rules are enabled and they don’t refer to a deleted folder, this indicates corruption in rules or in send/receive settings file. How to Fix ‘Outlook Rules are Not Working’ Issue? If there are references to a deleted folder/file, you can replace the folder/file with an existing one. You can check the dependencies of a rule by double-clicking it in the Rules and Alerts dialog box. If certain rules refer to a mailbox folder or a file that’s deleted, you may face the problem of Outlook 2013 rules not working properly. Rules Don’t Refer to a Deleted Folder or File
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